Transfer of Bookings:
Transfers are available prior to the commencement date. A transfer to another course will be issued if we receive a written request 5 days prior to your nominated course commencement date and will incur a $10.00 (GST included) administration fee per transfer. If a transfer is made less than 5 days prior to the course commencement date, a $22.50 administration fee will apply. If a written request is not received within 48 hours of the course commencement date, the participant will forfeit 100% of the course fee. Please note: If you are transferring a 1 or 5 Day HSR Course, you must give 15 working days notice. Where 15 working days notice is not given, the full charge will apply. All requests must be addressed to; Healthcorp Pty Limited, 1 Garigal Road, Belrose NSW 2085 or firstname.lastname@example.org
A refund is given if a written request is received 5 days prior to the scheduled course commencement date and an administration fee of $22.00 (GST included) will be incurred. All refund requests must be in writing addressed to: Healthcorp Pty Limited, 1 Garigal Road, Belrose NSW 2085 or email@example.com. Refunds will be issued within 5 days of receiving the cancellation documentation. If a written request is not received within 5 days of the course commencement date, the participant will forfeit 100% of the course fee. Please note: If you are transferring a 1 or 5 Day HSR Course, you must give 15 working days notice. Where 15 working days notice is not given, the full charge of the course will apply.
Events Beyond Our Control: we may need to cancel or reschedule training courses or services due to any event beyond our reasonable control. Healthcorp will endeavour to offer an alternate date for your course however, in the event that the alternate date is not suitable, a full refund of the course fee will be provided.
Healthcorp Onsite course policy
Group Onsite Bookings:
The payment terms for our first aid and HSR bookings are 30 days for approved Healthcorp Pty Ltd account holders. Notice of a minimum 10 working days is required to be given by the client of postponement or cancellation of a course. Where notice is not given the full charge of the course will apply. If a booking is made within 10 working days the full charge will apply for postponement or cancellation of a course. When notice of cancellation is given prior to 10 working days an administration fee which is 10% of the course fee may be charged.
Participants with special needs or disabilities are asked to disclose this information in their enrolment form prior to course commencement. You are expected to describe the nature of the special needs, e.g. hearing impairment, language difficulty, learning difficulty etc. (and attached the relevant documentation). Healthcorp will ensure complete confidentiality of this information.
Participants who are attending the First Aid course are required to complete the online workbook prior to the course. If the workbook is not completed, certificates will not be issued. Participants doing the First Aid Refresher course must have a current certificate and are required to show evidence the trainer on the day of training. CPR only participants do not have to complete the online workbook.
A full copy of our Policies and Procedures is available to all students enrolling in our courses, please refer to www.healthcorp.com.au and click on about us, resources and then student handbook. Please contact the office on 1300 852 475 if you have difficulties downloading this document.
Student Information on the Unique Student Identifier (USI):
As a valued client, we would like to inform you that all students undertaking a VET accredited training course are required to provide a USI (Unique Student Identifier) at the time of enrolment. This includes Certificate, Diploma and short courses such as first aid courses.
What is a USI?
A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 3AW88YH9U5.
When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI is that you will have easy access to your training records and results throughout your life. You can access your USI account online from a computer, tablet or smart phone anywhere and anytime.
Do you need a USI?
Every student is required to have a USI before a RTO (such as Healthcorp) can issue your certificate and in order for your results to be added to your training transcript with the USI office.
It is easy to get a USI and you only have to do it once.
How to get a USI
The USI does not cost anything. It is a free service provided by the government to make it easier for you to manage and track your training history.
To create your USI, log on to the Department of Industry’s USI website at www.usi.gov.au
Have at least one form of ID ready from the list below:
- Driver’s Licence
- Medicare Card
- Australian Passport
- Non-Australian Passport (with Australian Visa)
- Birth Certificate (Australian)
- Certificate Of Registration By Descent
- Citizenship Certificate
- Immi Card
What if I have forgotten my USI?
The USI website www.usi.gov.au provides an option for you to retrieve your USI, if you forget it.
For more information please visit: https://www.usi.gov.au/documents/students-and-usi-factsheet-students
Or Email: firstname.lastname@example.org
Phone: USI office 1300 857 536